Can't access DropBox

For general questions or discussion of Auria.

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wexdan
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Posts: 5
Joined: Mon Nov 28, 2016 4:01 am

Re: Can't access DropBox

Post by wexdan » Thu Oct 05, 2017 11:13 am

Yes, I have tried that, too, I’m afraid.

Rim
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Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Can't access DropBox

Post by Rim » Thu Oct 05, 2017 11:16 am

Do you have more than one version of Auria on your iPad?

Rim

Rim
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Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Can't access DropBox

Post by Rim » Thu Oct 05, 2017 11:32 am

Another user confirmed the fix - just remove the Dropbox app from your iPad as I originally suggested (and don't re-install it). Then reboot your iPad and try using Auria again. As I mentioned, Auria doesn't need the Dropbox app to work. So it looks like there was something new that Dropbox introduced into their app that makes it incompatible with some other apps like Auria.

Rim

wexdan
Member
Posts: 5
Joined: Mon Nov 28, 2016 4:01 am

Re: Can't access DropBox

Post by wexdan » Thu Oct 05, 2017 3:49 pm

Great! I had uninstalled dropbox - but also reinstalled it.

Having got rid of it, all is happy again.

Many thanks for your swift responses in solving this for me - the support is much appreciated.

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Can't access DropBox

Post by Rim » Thu Oct 05, 2017 8:03 pm

Apparently once you link Auria to Dropbox you can reinstall the Dropbox app and everyone is happy. It's only an issue before the linking.

Rim

wexdan
Member
Posts: 5
Joined: Mon Nov 28, 2016 4:01 am

Re: Can't access DropBox

Post by wexdan » Fri Oct 06, 2017 12:42 am

That’s good to know, thanks.

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