Cannot Restore Purchases

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rallypally
Member
Posts: 8
Joined: Tue Dec 15, 2015 10:02 pm

Cannot Restore Purchases

Post by rallypally » Mon Feb 27, 2017 9:17 am

After the lastest update, Auria cannot load my projects created with Auria Pro version. Tried "restoring purchases" to get my Pro version back, but get error message saying "cannot connect to iTunes Store.

perestroika
Member
Posts: 11
Joined: Fri Aug 28, 2015 8:43 pm

Re: Cannot Restore Purchases

Post by perestroika » Tue Feb 28, 2017 2:34 pm

having the same problem here. im on the latest ios, on ipad air 2

Denzkps
Expert
Posts: 114
Joined: Thu Sep 25, 2014 9:09 am

Re: Cannot Restore Purchases

Post by Denzkps » Tue Feb 28, 2017 3:04 pm

Same ( after update
There was an error restoring your purchases: 0 (null)

perestroika
Member
Posts: 11
Joined: Fri Aug 28, 2015 8:43 pm

Re: Cannot Restore Purchases

Post by perestroika » Tue Feb 28, 2017 3:25 pm

deleting and re-downloading did nothing either, so there's that.

perestroika
Member
Posts: 11
Joined: Fri Aug 28, 2015 8:43 pm

Re: Cannot Restore Purchases

Post by perestroika » Thu Mar 02, 2017 6:38 pm

i got my pro upgrade back. the way i got it was by "purchasing" it again, but since i already had done it, it was given as free and it went through and downloaded and everything. so you guys should do it too and get your pro upgrade back.

Svenneke
New Member
Posts: 2
Joined: Fri Mar 03, 2017 6:45 am

Re: Cannot Restore Purchases

Post by Svenneke » Fri Mar 03, 2017 1:56 pm

Hi,

I have the same problem on my iPad4, since I did the last update the Auria Pro update and all my other in app purchases are gone.
I cannot restore Auria to Auria Pro, nor can I restore all my Fabfilter plugins (Pro Q2, Pro C2, Pro MB, Pro DS and Pro L).
An uninstall and reinstall (that worked with previous problems in combination with restore purchases) does not help either.
I get the message: "there was an error restoring your purchases:0 (null)
When I try to click the buy button it showes the normal price I've already payed.
Because I of that price tag, I dare not to click on the buy button.

Can somebody help me? Thank you very much in advance.
Greetings,
Sven

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Cannot Restore Purchases

Post by Rim » Fri Mar 03, 2017 8:11 pm

Just log out and log back in to your iTunes account. That should fix the issue.

Rim

Svenneke
New Member
Posts: 2
Joined: Fri Mar 03, 2017 6:45 am

Re: Cannot Restore Purchases

Post by Svenneke » Sat Mar 04, 2017 2:41 am

Thanks a lot Rim, that did it!
Just as extra information for other users of Auria. The restore via the menu did the update to Auria Pro and a few of my Fabfilter plug-ins, but not all of them and not for the extra downloaded content.
I had to open a channel strip and from there go to the Plug-in Store via an effect slot, then click restore and the rest of the Fabfilter plug-ins and extra content of instrument samples installed and downloaded without a problem.
Thx again for this great DAW!
Greetings,
Sven

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