Gets stuck on restoring purchases

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LenZoo
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Joined: Fri May 20, 2016 9:05 am

Gets stuck on restoring purchases

Post by LenZoo » Sun May 05, 2019 6:21 am

Hi,
With the last update when trying to restore the purchases, after clicking “ok” on the pop-up window that states all purchases have been restored, a second pop-up appears and gets stuck on “Decompressing Files”.

Corey W
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Joined: Tue Sep 23, 2014 10:58 am

Re: Gets stuck on restoring purchases

Post by Corey W » Mon May 06, 2019 8:59 am

Do you know which plugins you own?
If you can, please list your plugins, IR Files and Loops that you may have purchased in the Auria Store previously.

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robdean
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Location: London, UK

Re: Gets stuck on restoring purchases

Post by robdean » Sun May 19, 2019 7:26 am

I have the same problem, looks like when restoring Rock Kit...
Latest iOS - iPad Air 2019 256Gb WiFi - Alesis iO4

Reathpd
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Joined: Mon Nov 04, 2013 7:00 am

Re: Gets stuck on restoring purchases

Post by Reathpd » Sat May 25, 2019 4:38 am

I reinstalled Auria and have the same issue.

Corey W
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Joined: Tue Sep 23, 2014 10:58 am

Re: Gets stuck on restoring purchases

Post by Corey W » Sat May 25, 2019 9:23 am

That's really strange. I just ran a new install and restored purchases, everything finished without an issue.

@Reathpd on which download did the window get stuck on?
Do you have a solid wifi connection?

joeflyer59
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Joined: Sun Mar 15, 2015 6:47 pm

Re: Gets stuck on restoring purchases

Post by joeflyer59 » Sat Aug 10, 2019 7:14 am

same thing here. Just got a new iPad Pro, and trying to restore purchases. It downloads, I hit ok, it starts decompressing and gets stuck and hangs at the very end (like 98 percentish?). I have to force quit and do the process again. No luck.

Edit: I’ve several purchases but the two that are in my download bundle with this problem are the Elektromorph and Retroverb

Espiegel123
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Re: Gets stuck on restoring purchases

Post by Espiegel123 » Sun Aug 11, 2019 9:56 am

joeflyer59 wrote:
Sat Aug 10, 2019 7:14 am
same thing here. Just got a new iPad Pro, and trying to restore purchases. It downloads, I hit ok, it starts decompressing and gets stuck and hangs at the very end (like 98 percentish?). I have to force quit and do the process again. No luck.

Edit: I’ve several purchases but the two that are in my download bundle with this problem are the Elektromorph and Retroverb
A number of us are experiencing problems with situations where AP needs to unzip something--hopefully @Corey and @RIM will figure it out.It also happens downloading the demo projects and I think it may also happen in some other contexts like restoring a project from a zip.

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Rodolfo
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Location: Buenos Aires

Re: Gets stuck on restoring purchases

Post by Rodolfo » Sun Aug 11, 2019 2:23 pm

Same thing here, stuck on “Decompressing files” when reinstalling or downloading demo projects.
Rodolfo

Corey W
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Joined: Tue Sep 23, 2014 10:58 am

Re: Gets stuck on restoring purchases

Post by Corey W » Mon Aug 12, 2019 7:28 am

Thanks for all of the information. We have this on the list to fix for the new Auria update.

fde101
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Re: Gets stuck on restoring purchases

Post by fde101 » Tue Oct 01, 2019 7:52 pm

Just to build on the report, this is still happening to me also, after updating to iPadOS on a 6th gen.

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