Gets stuck on restoring purchases

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Moderators: Corey W, Rim

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LenZoo
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Posts: 9
Joined: Fri May 20, 2016 9:05 am

Gets stuck on restoring purchases

Post by LenZoo » Sun May 05, 2019 6:21 am

Hi,
With the last update when trying to restore the purchases, after clicking “ok” on the pop-up window that states all purchases have been restored, a second pop-up appears and gets stuck on “Decompressing Files”.

Corey W
Expert
Posts: 440
Joined: Tue Sep 23, 2014 10:58 am

Re: Gets stuck on restoring purchases

Post by Corey W » Mon May 06, 2019 8:59 am

Do you know which plugins you own?
If you can, please list your plugins, IR Files and Loops that you may have purchased in the Auria Store previously.

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robdean
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Posts: 35
Joined: Wed Oct 03, 2012 11:46 am
Location: London, UK

Re: Gets stuck on restoring purchases

Post by robdean » Sun May 19, 2019 7:26 am

I have the same problem, looks like when restoring Rock Kit...
Latest iOS - iPad Air 2019 256Gb WiFi - Alesis iO4

Reathpd
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Posts: 9
Joined: Mon Nov 04, 2013 7:00 am

Re: Gets stuck on restoring purchases

Post by Reathpd » Sat May 25, 2019 4:38 am

I reinstalled Auria and have the same issue.

Corey W
Expert
Posts: 440
Joined: Tue Sep 23, 2014 10:58 am

Re: Gets stuck on restoring purchases

Post by Corey W » Sat May 25, 2019 9:23 am

That's really strange. I just ran a new install and restored purchases, everything finished without an issue.

@Reathpd on which download did the window get stuck on?
Do you have a solid wifi connection?

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