Auria Crashes every time I select Jam Up in Channel Strip

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Moderators: Corey W, Rim

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Dylan Bob
Member
Posts: 8
Joined: Mon May 02, 2016 4:04 pm

Auria Crashes every time I select Jam Up in Channel Strip

Post by Dylan Bob » Sun Feb 12, 2017 11:52 am

Hello

Auria Crashes every time I select Jam Up in Channel Strip. I just purchased Jam up plug in this morning

Any help is appreciated :?:

Dylan Bob
Member
Posts: 8
Joined: Mon May 02, 2016 4:04 pm

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Dylan Bob » Sun Feb 12, 2017 1:38 pm

Hi all,
I uninstalled auria and reinstalled. Restored all purchases. Closed auria and rebooted iPad Pro. Still experiencing crash ever time I select Jam up. I believe this is known issue. Wish I would have researched further before purchase. Hope it gets fixed soon. :?

Rim
Site Admin
Posts: 7856
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Rim » Sun Feb 12, 2017 9:49 pm

Jam Up broke in this update. I've let Positive Grid know about this, and they're working on a fix. Let's hope they get this fixed soon...

Rim

Dylan Bob
Member
Posts: 8
Joined: Mon May 02, 2016 4:04 pm

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Dylan Bob » Fri Feb 24, 2017 4:25 pm

Hi Rim, thanks for confirming. Just wondering if you have an update on this issue.

Cheers,

Rim
Site Admin
Posts: 7856
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Rim » Fri Feb 24, 2017 4:38 pm

Yes, Positive Grid said they don't have time to look into this issue right now. They also decided to stop selling JamUp altogether. Although they will continue to support existing users. In the mean time, I'm in the process of submitting a new version of Auria that will allow projects that used Jam Up to continue to load.

Rim

Dylan Bob
Member
Posts: 8
Joined: Mon May 02, 2016 4:04 pm

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Dylan Bob » Mon Feb 27, 2017 11:32 am

thanks for the update Rim.

What would be the process in getting a refund?

I didn't even get to try this plugin as It was broken when I purchased it.

thanks again for your help.

cheers,

Corey W
Expert
Posts: 259
Joined: Tue Sep 23, 2014 10:58 am

Re: Auria Crashes every time I select Jam Up in Channel Stri

Post by Corey W » Mon Feb 27, 2017 11:48 am

Please contact iTunes Customer Support to request a refund. They will be able to help you further.

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