Not able to purchase

[crouchie]

Hi, sure I'm doing something simple wrong but I've been trying to purchase the Pro C2 upgrade but it immediately says "There was an error processing your request, please try later". It's been doing it for a couple of days now. In app purchases are on, I've tried closing and opening the app, rebooting the iPad pro, but no help. I upgraded to Pro Q2 with no problem last week.

Cheers

[Rim]

This issue happens because there's a problem connecting with Apple's servers, or there's an issue on Apple's side with your account. Make sure you have a strong WiFi connection, and that you are logged in to your iTunes account at the App Store. You can check this by going to your iPad settings, in the "iTunes and App Store" section. Make sure you're using the correct account under the "Apple ID" section.

Rim

[crouchie]

Thanks for the prompt reply as ever.

Have tried all that you have suggested but still occurring. I'll just wait patiently until they sort it out.

Cheers

[Rim]

Just for my info, what version of Auria did you originally purchase(Auria LE, Auria, or Pro)?

Rim

[crouchie]

Just for my info, what version of Auria did you originally purchase(Auria LE, Auria, or Pro)?

Rim

It was Auria LE

Cheers

[Rim]

Thanks, I checked and sure enough, it was on our end. There was a typo in the Apple product ID.

Thanks for letting me know!
Rim