Auria crash after download demo song......

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aviadderi1
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Auria crash after download demo song......

Post by aviadderi1 » Sat Aug 04, 2012 11:54 am

Hii

I download the demo song from auria store and after the donload is completed aruia is crash
Whan i open auria im load the song and no sound

Please help

Aviad

Rim
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Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Sat Aug 04, 2012 1:48 pm

Sounds like there could be two separate problems here. The reason for the crash is most likely because of low memory. Your iPad will automatically shut down an app if it runs out of memory. It's important to keep an eye on the memory meter in Auria, and shut down all your background apps.

The reason for not hearing any audio could be caused by several reasons. Do you see any movement on the master meter? Make sure that SOLO is not engaged. If you see the SOLO label flash at the top, just tap on the word, and this will disable all SOLOs.

Try rebooting your iPad as well. To shut down your iPad, hold the power button down for 5 or 6 seconds.

Rim

aviadderi1
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Posts: 9
Joined: Tue Jul 24, 2012 2:13 am

Re: Auria crash after download demo song......

Post by aviadderi1 » Sat Aug 04, 2012 2:10 pm

Thanks rim

No solo is working and nothing is on the meter of any fader includ the master fader meter.
I see all the channle and the project are running but no sound at all
I rebut my ipad and its dont help


Thanks aviad

Rim
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Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Sat Aug 04, 2012 4:57 pm

OK, I know what happened most likely. The download must have been corrupted, and there's probably no audio files (wav files) loaded. This is why there's nothing playing.

I recommend trying the download of the demo song again.


Thanks,
Rim

aviadderi1
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Posts: 9
Joined: Tue Jul 24, 2012 2:13 am

Re: Auria crash after download demo song......

Post by aviadderi1 » Sun Aug 05, 2012 11:37 am

thanks rim

i download all the demo songs but its still not work
after the download is comleted its compress the file and when it's done auria is crash :cry:

i open auria again and i can see the wave file image on the edit ariea but nooooo sound at all

aviad

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Sun Aug 05, 2012 1:02 pm

That's highly unusual, as no one else ha reported problems like this here. I wonder if your iPad is out of disk space? Maybe try to delete Auria completely, so it no longer exists on your iPad, then reinstall it.

Is this an iPad 3?

Thanks
Rim

aviadderi1
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Posts: 9
Joined: Tue Jul 24, 2012 2:13 am

Re: Auria crash after download demo song......

Post by aviadderi1 » Tue Aug 07, 2012 1:01 pm

Thanks rim

So,its still crash after i reinstall the auria app

My friend from work also have the auria app and we try that on his ipad and Unfortunately its crash on his ipad Also

Only one demo sond are work o.k 2 other are crashed.

Aviad

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Tue Aug 07, 2012 2:03 pm

Maybe I'm not understanding exactly what issue you're having. Can you describe exactly the steps you're taking to make it crash? This will help in case there's a misunderstanding.

For example, here's what I do (and it works fine):

On an iPad 2:

1. Close all background apps, and start Auria fresh (so you see the Auria logo)
2. Click on Auria Store
3. Click on Demo Projects
4. Click on "The Approach"
5. Click on FREE
6. Wait until it has finished.
7. Press Play. The song plays fine. No crashes.

Thanks,
Rim

aviadderi1
Member
Posts: 9
Joined: Tue Jul 24, 2012 2:13 am

Re: Auria crash after download demo song......

Post by aviadderi1 » Wed Aug 08, 2012 12:55 am

with the "The Approach" demo song no problem

auria crash after download the "DONT EVER WANNA BE FOUND" demo song

auria ceash after download the "I ONLY WANTED" demo song

i say again also on my freind ipad "The Approach" is O.K but 2 other sond auria crash after the download completed and compresin files......

please check it on your ipad and you see

aviad

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Wed Aug 08, 2012 5:31 am

I just tried all three songs - The Approach, Don't Ever Wanna Be Found and I Only Wanted, and it didn't crash on our iPad 2.

The download takes three steps:

Downloading
Uncompressing
Processing Audio Files

Which step causes the crash for you?

The last step, "Processing Audio Files" take a very long time (up to 10 minutes on some iPads). Are you sure you're providing enough time? Sometimes this stage will look like it's frozen, but it is still processing.

Maybe it's a problem of a corrupted download the first time, then the second time it won't complete because some of the download is already in the folder? I am purely guessing here, I don't know for sure, but perhaps you could try this:

Open iTunes, go to iTunes File Sharing, Click on Auria, then look for the two demo songs. Delete them if they exists (just press the Del button on your keyboard). Then try to re-download them again.

Rim

aviadderi1
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Posts: 9
Joined: Tue Jul 24, 2012 2:13 am

Re: Auria crash after download demo song......

Post by aviadderi1 » Wed Aug 08, 2012 11:53 pm

thanks rim

auria crash Immediately after Uncompressing thare no Processing Audio Files at all because auria shut down . :(

Rim
Site Admin
Posts: 7845
Joined: Fri Dec 23, 2005 11:08 pm

Re: Auria crash after download demo song......

Post by Rim » Thu Aug 09, 2012 5:49 am

That's strange, as it works great here on all our iPads. What model iPad are you using?

Do you have enough free disk space? This could cause the issue. Please check the amount of space available. You can do this by going to the iPad settings.

Rim

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