New update has gremlins

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EssexGooner
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Joined: Fri Jul 11, 2014 2:11 am

New update has gremlins

Post by EssexGooner » Tue Feb 28, 2017 6:26 pm

I have just done the latest update to fix issues with Jam Up Plugins and all my Fabfilters have disappeared and I cannot restore them from the iTunes store. I get an error message saying "There as an error restoring your purchase:0 Cannot connect to iTunes store"

I can connect to iTunes store outside of Auria.

Can this be fixed?

Kranick
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Posts: 7
Joined: Wed Jul 16, 2014 10:40 pm

Re: New update has gremlins

Post by Kranick » Tue Feb 28, 2017 7:54 pm

I can't detect any issues in updated version. All my FabFilters are installed but I don't see the JamUp plugin within Auria Store (it looks like it has been removed).

Rim
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Joined: Fri Dec 23, 2005 11:08 pm

Re: New update has gremlins

Post by Rim » Tue Feb 28, 2017 10:03 pm

We tested this here, too. No issues with restoring. It's possible this is somehow related to the cloud outage today. Have you tried again later?

Rim

Denzkps
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Posts: 114
Joined: Thu Sep 25, 2014 9:09 am

Re: New update has gremlins

Post by Denzkps » Tue Feb 28, 2017 10:39 pm

Very nice ! :evil:
WTF?
iPad Pro 12.9 IOS 10.2
Auria was updated to Auria pro

And after reinstal I have the same problem
I'm very angry
I bought all plugins and now can't make anything (((
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EssexGooner
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Posts: 36
Joined: Fri Jul 11, 2014 2:11 am

Re: New update has gremlins

Post by EssexGooner » Wed Mar 01, 2017 4:39 am

Rim wrote:We tested this here, too. No issues with restoring. It's possible this is somehow related to the cloud outage today. Have you tried again later?

Rim
Hi Rim, yes I have tried again today and it is the same. See below for screenshot.

I don't use JamUp so can't speak for that one but I can also confirm that Drumagog is also missing and not restoring. All recordings I have done (there are quite a few) that I have used Fabfilters and Drumagog have the name "greyed out" in the channel strip and obviously no longer working.
Auria.jpg

Rim
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Posts: 7847
Joined: Fri Dec 23, 2005 11:08 pm

Re: New update has gremlins

Post by Rim » Wed Mar 01, 2017 11:20 am

Please try again now. We had some network issues yesterday and just resolved them today. Let me know if you're able to restore now.

Thanks,
Rim

EssexGooner
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Posts: 36
Joined: Fri Jul 11, 2014 2:11 am

Re: New update has gremlins

Post by EssexGooner » Wed Mar 01, 2017 11:27 am

Still the same unfortunately. I rebooted iPad just in case but it made no difference.

Rim
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Posts: 7847
Joined: Fri Dec 23, 2005 11:08 pm

Re: New update has gremlins

Post by Rim » Wed Mar 01, 2017 11:32 am

That's very strange. We tried restoring three different iPads here and didn't see any problems. Can you try going into each product and repurchasing them? Apple never charges you again for something you already bought. If the price says "installed", click it anyway.

Rim

Denzkps
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Posts: 114
Joined: Thu Sep 25, 2014 9:09 am

Re: New update has gremlins

Post by Denzkps » Wed Mar 01, 2017 11:54 am

Maybe it help
After exit from my ID and restart iPad and then in to ID
I can restore all purchases but can't restore pro Q2

EssexGooner
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Joined: Fri Jul 11, 2014 2:11 am

Re: New update has gremlins

Post by EssexGooner » Wed Mar 01, 2017 11:59 am

I just tried one ofthe Fab Filters Q2 ironically and that worked fine so I tried Drumagog and it has started to download and promptly charged me £19.99 even though I have already purchased it.

Do I now have to speak to Apple about that?

creARTiv
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Posts: 11
Joined: Wed Mar 02, 2016 6:22 am

Re: New update has gremlins

Post by creARTiv » Wed Mar 01, 2017 12:04 pm

Same problem here :cry:

Rim
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Joined: Fri Dec 23, 2005 11:08 pm

Re: New update has gremlins

Post by Rim » Wed Mar 01, 2017 12:21 pm

It's not possible for apple to charge for for something you already bought. However, remember that every version of Auria (regular, pro and LE) is a separate app, with its own in-app purchases. So if you own both Auria and Auria Pro for example, and you bought drumagog inside Auria, that doesn't mean you also own the same plugin inside Auria Pro according to apple.

Of course if you only have one version of Auria on your iPad, this doesn't apply.

Rim

creARTiv
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Joined: Wed Mar 02, 2016 6:22 am

Re: New update has gremlins

Post by creARTiv » Wed Mar 01, 2017 12:32 pm

After logout and login to my Apple ID the restorefunktion was working.

Matt W
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Location: Chicago, IL

Re: New update has gremlins

Post by Matt W » Wed Mar 01, 2017 12:56 pm

Can anyone else who had problems restoring purchases try what's worked for others, by logging out of their Apple ID, restarting their iPad, logging back in, and then trying to Restore again?
Matthew Werner
WaveMachine Labs, Inc.

Denzkps
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Posts: 114
Joined: Thu Sep 25, 2014 9:09 am

Re: New update has gremlins

Post by Denzkps » Wed Mar 01, 2017 12:59 pm

creARTiv wrote:After logout and login to my Apple ID the restorefunktion was working.
Ok, that's work but I can't restore Pro Q2, I bought it when it was one plugin not upgrade

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