MoReVoX purchase and crash!!

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BrookFin
Member
Posts: 16
Joined: Wed Jun 19, 2013 1:59 pm

MoReVoX purchase and crash!!

Post by BrookFin » Thu Dec 05, 2013 5:24 pm

I just went through the purchase procedure for MoReVox from within Auria. Confirmed everything (credit card, etc.)through Apple. Then nothing. No download. So I went to App Store and it's not there with purchases. Then Auria will not open (It opens for about half a second and closes). Then back to App Store where my Purchased page is empty? Help, please.

Rim
Site Admin
Posts: 8476
Joined: Fri Dec 23, 2005 11:08 pm

Re: MoReVoX purchase and crash!!

Post by Rim » Thu Dec 05, 2013 5:26 pm

iTunes is having some issues today. The fix for this is below. Please don't skip any steps:

1. Open Auria, go to the Auria Store and press the Restore Purchases button at the top
2. If this solves the problem, stop. If not, continue to the next step.
3. Disable your internet connection (Airplane Mode)
4. Open Auria
5. Close Auria
6. Re-enable your internet connection
7. Reboot your iPad (important). You can do this by holding down on the power button.
8. Open Auria
9. Go to the Auria Store and press the Restore Purchase button at the top


Rim

BrookFin
Member
Posts: 16
Joined: Wed Jun 19, 2013 1:59 pm

Re: MoReVoX purchase and crash!!

Post by BrookFin » Thu Dec 05, 2013 5:49 pm

Thanks Rim. That did it.

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