Search found 48 matches

by Katherine_Focusrite
Thu Dec 05, 2013 4:54 pm
Forum: Audio Interfaces
Topic: Focusrite Scarlett 2i2 issues
Replies: 11
Views: 25954

Re: Focusrite Scarlett 2i2 issues

Hi djjuniorpops, If you are able to get the 2i2 to power on, which you can tell because pressing the 48v button it goes red, you may have another connection issue. Can you check the connection of the Apple Camera Connection Kit, make sure it is the Apple Branded one, some third party ones do not wor...
by Katherine_Focusrite
Thu Dec 05, 2013 4:50 pm
Forum: Audio Interfaces
Topic: Focusrite 6i6 with ipad and mackie mixer
Replies: 9
Views: 13163

Re: Focusrite 6i6 with ipad and mackie mixer

Hi HrveyLee,

Glad to hear you got this sorted out thanks to the great help from Chris.

Please let me know if you ever need any other help with your Focusrite unit via our Support Page: http://us.focusrite.com/answerbase/contact

Best regards.
by Katherine_Focusrite
Thu Dec 05, 2013 4:45 pm
Forum: Bug Reports
Topic: OverloudThm on iPad 3
Replies: 5
Views: 5677

Re: OverloudThm on iPad 3

Hi Everyone,

I am not aware of any current issues but happy to look into it for you.

What version of MixControl was run on this unit? What does it indicate the Firmware Version is?

Is this for Mac or PC, exact version number?

Best regards.

Kat
by Katherine_Focusrite
Thu Nov 14, 2013 4:34 pm
Forum: Bug Reports
Topic: focusrite scarlet 2i2 problems
Replies: 28
Views: 27125

Re: focusrite scarlet 2i2 problems

Hi spuds0828, I suspect the issue you have here is that this is a USB 3.0 hub. The USB 3 standard specifies backwards compatibility to USB 2 however we have found that not all the USB 3 ports/chipsets on the market are as fully backwards compatible as they should be. Try a normal USB 2.0 powered hub...
by Katherine_Focusrite
Thu Oct 17, 2013 4:52 pm
Forum: Audio Interfaces
Topic: New Focusrite Scarlett 18i20.
Replies: 18
Views: 29783

Re: New Focusrite Scarlett 18i20.

Hi Pepe, Apologies that that is not in this Beta yet. This is the first revision of 1.7 and it is stated what the added fixes are: - Fixes level spike when opening ScMC with monitor level turned down - Fixes problem where an excess of MIDI data can cause units to become unresponsive I do know that t...
by Katherine_Focusrite
Tue Oct 01, 2013 1:29 pm
Forum: General Discussion
Topic: Focusrite Scarlett iPad Mapping
Replies: 12
Views: 8666

Re: Focusrite Scarlett iPad Mapping

I'm very glad to hear you resolved this with a reinstall. We had this version in beta testing a few months and experienced no issues. I will try testing this again later on an 18i6, but I am wondering if based on your findings it is a problem with the Install. Please let me know if you guys have any...
by Katherine_Focusrite
Mon Sep 30, 2013 11:42 am
Forum: General Discussion
Topic: Focusrite Scarlett iPad Mapping
Replies: 12
Views: 8666

Re: Focusrite Scarlett iPad Mapping

then it would be possible to set external sync to spdif or ADAT.
You can set external sync via Save to Hardware, just make sure it is locked when you save it. If it does not have a sync lock it will not save.
by Katherine_Focusrite
Mon Sep 30, 2013 11:31 am
Forum: General Discussion
Topic: Focusrite Scarlett iPad Mapping
Replies: 12
Views: 8666

Re: Focusrite Scarlett iPad Mapping

Thank you for your posts. I just downloaded the newest version from our website, fresh to be sure I have exactly the same versions as you guys, Saving to Hardware on both my Mac and PC, trying Standalone, iOS 6 and iOS 7. I was not able to replicate this. Are you using Mac or PC? What is the exact O...
by Katherine_Focusrite
Thu Sep 26, 2013 5:19 pm
Forum: Audio Interfaces
Topic: Scarlett 18i8
Replies: 23
Views: 33341

Re: Scarlett 18i8

Hi Cardigan, The MixControl software only affects the output routing on our interfaces, while the input is fixed. The Mappings or patches we offer are not required. They are simply suggested routings for Low Latency or DAW Tracking Modes but users who are familiar with the software can make any desi...
by Katherine_Focusrite
Thu Sep 26, 2013 5:12 pm
Forum: Audio Interfaces
Topic: New Focusrite Scarlett 18i20.
Replies: 18
Views: 29783

Re: New Focusrite Scarlett 18i20.

Hi Pepe,

This is an issue we are currently investigating.

Please be on the lookout for a new update to fix that issue on our beta site: http://beta.focusrite.com/releases/scarlett_mixcontrol/

Please let me know if there is anything else we can do for you.

Best regards.
by Katherine_Focusrite
Thu Sep 19, 2013 2:17 pm
Forum: Audio Interfaces
Topic: Is there a better option?
Replies: 3
Views: 5047

Re: Is there a better option?

We have found very unreliable results with non Apple Brand CCKs.

I would recommend Gaff Tape!
by Katherine_Focusrite
Tue Sep 03, 2013 4:43 pm
Forum: Audio Interfaces
Topic: ? AVID Fast Track Duo, Focusrite 2i4 or Roland capture EX??
Replies: 2
Views: 3974

Re: ? AVID Fast Track Duo, Focusrite 2i4 or Roland capture E

All of our Scarlett Interfaces are Class Compliant for use with iPads and Auria, including 2i4.

Please let me know if there is anything else we can do for you.
by Katherine_Focusrite
Tue Sep 03, 2013 4:40 pm
Forum: Audio Interfaces
Topic: Does Focusrite 6i6 require USB bus power?
Replies: 4
Views: 8830

Re: Does Focusrite 6i6 require USB bus power?

The Scarlett 6i6 does not Bus Power. It requires use of the included adapter.

Please let me know if there is anything else I can do for you.
by Katherine_Focusrite
Thu Aug 22, 2013 7:03 pm
Forum: Audio Interfaces
Topic: Recommend a interface for a iPad Music class
Replies: 8
Views: 9952

Re: Recommend a interface for a iPad Music class

Focusrite iTrack Studio and yes you will need 10 camera connection kits. The iTrackSolo cable is already converted to 30pin for iPad, so you will not need camera connection kits for it. If you are using iPad Mini you will need 30pin to lightening adapters. Please let me know if there is anything el...
by Katherine_Focusrite
Thu Aug 15, 2013 2:15 pm
Forum: General Discussion
Topic: Choppy audio recording
Replies: 13
Views: 9654

Re: Choppy audio recording

Hi everyone, I have tested the 18i8 and 6i6 and find them to be currently working in Auria at 96k, sometimes requiring troubleshooting steps for CoreAudio. I did also find that the 18i20 is now not passing at 96k on the most recent firmware 586 update in the Scarlett MixControl 1.6b3 Beta version. A...